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Home Refunds and voids
You refund or void from the transaction, not by asking the help centre to press a button. There is no cancel-refund action. A void works only while the batch is open and the code is AA. A later return uses Refund when the row offers it.More steps are in Refund, void, and force.
Read MoreWhat is the process for RapidCents to issue a refund on behalf of a merchant for a customer?
0 out of 1 found helpfulYou refund or void from the transaction, not by asking the help centre to press a button. There is no cancel-refund action. A void works only while the batch is open and the code is AA. A later return uses Refund when the row offers it.More steps are in Refund, void, and force.
Read MoreRefund, void, and force are different actions on an existing transaction. Use only the action the transaction offers.Who can use this. Open the transaction from Transaction History. You need access to that business.Before you start. Read the status first. Have the transaction id. Do not start from the customer's screenshot alone.StepsOpen Repo...
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